Solved: Upgrade issue

NC1 · ‎06-11-2021

My current sim/number is blocked due to being lost.
To continue with my upgrade I need to input digits from a text but I no longer have access to this sim.
Please advise

thanks

MI5 · ‎06-11-2021

@NC1

You need to start by reporting the sim lost and O2 will send you a replacement to continue with your upgrade.

You will have problems activating a new sim otherwise, even if you did manage to upgrade.

Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎06-11-2021

@NC1

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎06-11-2021

@NC1

You need to start by reporting the sim lost and O2 will send you a replacement to continue with your upgrade.

You will have problems activating a new sim otherwise, even if you did manage to upgrade.

Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrade issue

Roaming in Italy

Leaving o2

Data abroad

New mobile number

Using phone to USA