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Upgrade issue

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NC1
Level 1: Joiner
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on ‎06-11-2021 17:09

on ‎06-11-2021 17:09

My current sim/number is blocked due to being lost. 
To continue with my upgrade I need to input digits from a text but I no longer have access to this sim. 
Please advise 

 

thanks 

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MI5
Level 94: Supreme
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on ‎06-11-2021 17:38

on ‎06-11-2021 17:38

@NC1 

You need to start by reporting the sim lost and O2 will send you a replacement to continue with your upgrade.

You will have problems activating a new sim otherwise, even if you did manage to upgrade. 

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
Level 78: King of Kings
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on ‎06-11-2021 17:22

on ‎06-11-2021 17:22

@NC1 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
  • 152277 Posts
  • 651 Topics
  • 29042 Solutions
Registered:

on ‎06-11-2021 17:38

on ‎06-11-2021 17:38

@NC1 

You need to start by reporting the sim lost and O2 will send you a replacement to continue with your upgrade.

You will have problems activating a new sim otherwise, even if you did manage to upgrade. 

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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