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Level 1: Joiner
Posts: 4
Registered: ‎22-04-2020

Upgrade gone wrong

Hello, I went through to placing an upgrade for my o2 sim and chose the iPad, I set up contract that I would have to pay £70 upfront, as that’s gone through it’s taken the money and o2 has sent no confirmation email that it will be delivered since it’s in stock now, I don’t know who to talk to and whether I should just buy it again as it’s in stock now
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Level 15: Gaining a Reputation
Posts: 284
Registered: ‎29-03-2020

Re: Upgrade gone wrong

@Elena1
Hi I don't think you should buy it again.
If O2 took the money then probably the process went through.
Did you receive any email containing the contract for your device?
Have you received any dispatch email from O2 yet?

You can call O2 customer service to know more
Read the article and try the numbers. I heard the one that ends with 4005 is better option to try first
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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Posts: 103,896
Topics: 552
Solutions: 13,429
Registered: ‎04-04-2012

Re: Upgrade gone wrong

@Elena1 

There's no guarantee that there are any in stock.

The website doesn't track live stock levels.

Once you have placed the order, you need to wait for a confirmation email from O2 to tell you it has been dispatched. This will give you tracking details http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎22-04-2020

Re: Upgrade gone wrong

I placed the order on the 19th of April and I haven’t heard anything only the emails containing the contract which I got straight away
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Posts: 103,896
Topics: 552
Solutions: 13,429
Registered: ‎04-04-2012

Re: Upgrade gone wrong

They have been out of stock due to not getting shipments from China.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 15: Gaining a Reputation
Posts: 284
Registered: ‎29-03-2020

Re: Upgrade gone wrong

@Elena1
I guess it might be out of stock
Contact O2 to ask about it

All the best
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Level 1: Joiner
Posts: 4
Registered: ‎22-04-2020

Re: Upgrade gone wrong

Okay thank you
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Level 1: Joiner
Posts: 4
Registered: ‎22-04-2020

Re: Upgrade gone wrong

Okay thank you for your help Smiley Happy
Highlighted
Posts: 103,896
Topics: 552
Solutions: 13,429
Registered: ‎04-04-2012

Re: Upgrade gone wrong

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)