Solved: Upgrade from o2 to o2 but by third party

Anonymous · ‎23-11-2014

essentially, my upgrade is due on November 2015 bbut I vfancy a change now to an s5 from ihpone 5, on "my 02" says "£248" to buy out but does that mean i can only go thorugh o2 and not a third party?

OR, because i am not due and want to go through a third party i will need to pay a hefty fee? Found amazing tarrif on USWITCH cant get anywhere near as good via o2 store.

Please respond ASAP as I want to order tomorrow.. eekk!

Much appareciated.

Anonymous · ‎23-11-2014

Hi and welcome.

I am assuming you are on a refresh contract? If so you have the option of paying off your device plan so that the phone becomes your own.

Then you can either upgrade with o2 or go to another provider. If you change network you will need to give 30 days notice on your air time agreement with o2.

If you want refresh again then you can only go through o2.

If however you want an old style contract where the device and air time are not separate then you can go to a 3rd party such as Carphone Warehouse and upgrade through them.

Hope that helps. Please let us know what you decide.

View solution in original post

Anonymous · ‎23-11-2014

Hi
Are you on Refresh or standard tariff

Anonymous · ‎23-11-2014

Hi and welcome.

I am assuming you are on a refresh contract? If so you have the option of paying off your device plan so that the phone becomes your own.

Then you can either upgrade with o2 or go to another provider. If you change network you will need to give 30 days notice on your air time agreement with o2.

If you want refresh again then you can only go through o2.

If however you want an old style contract where the device and air time are not separate then you can go to a 3rd party such as Carphone Warehouse and upgrade through them.

Hope that helps. Please let us know what you decide.

Anonymous · ‎23-11-2014

Thanks for clarifying @piperdog123. So does that mean if the Op is on Refresh and decides to pay off the phone plan in full he can cancel the air time with no fees?

MI5 · ‎23-11-2014

The fee shown in your My O2 is your early buy out fee.
Once paid you can upgrade wherever, however, if it is showing a 25% discount for speed to refresh you will have to pat the additional 25% to go elsewhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎23-11-2014

@Anonymous wrote:
@Anonymous for clarifying @Anonymous. So does that mean if the Op is on Refresh and decides to pay off the phone plan in full he can cancel the air time with no fees?

Yes, it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-11-2014

Thank you very much Rich

MI5 · ‎23-11-2014

My pleasure

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-11-2014

Every days a school day

Anonymous · ‎23-11-2014

If the OP were to pay off a refresh device plan (and assuming they didn't request a pac but just wanted to cancel) they would still have to give 30 days notice wouldn't they @MI5???

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