Solved: Re: Upgrade early

farmerphil · ‎09-05-2018

Hi I've been told I can upgrade early as they will pay my remaining contract off as part of an offer, I usually get my upgrades from mobiles uk but stay with O2

Can I get my new phone with a new O2 2 year contract extension from mobilesuk?

Thanks for any help

MI5 · ‎09-05-2018

No sorry, O2 direct only.
Refresh is a unique tariff to O2 which splits your device and airtime payments allowing you to upgrade at any time by just paying off your device plan.
https://www.o2.co.uk/refresh

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

adamtemp64 · ‎09-05-2018

Is this offer with mobiles UK or o2 direct ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎09-05-2018

If you have been emailed the offer by O2 and it is showing in your MyO2 http://www.o2.co.uk/myo2 you must upgrade with O2 to a refresh contract to take advantage of the offer.
If it's an offer from anyone other than O2, be very wary.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

farmerphil · ‎09-05-2018

Thanks for the quick replys

The offer is from O2 and is showing in myO2 under 'upgrade'

farmerphil · ‎09-05-2018

This is what it says My upgrade options

£0 left to pay on your existing contract

Upgrade to O2 Refresh today and we’ll pay off the rest of your existing contract for you. Otherwise you’ll finish paying it off through your monthly payments, on 11 August 2018.

MI5 · ‎09-05-2018

Yeah, that's what I thought and you have to upgrade to refresh through O2 directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

farmerphil · ‎09-05-2018

Thanks so I can't use mobilesuk then?

What is O2 refresh?

MI5 · ‎09-05-2018

No sorry, O2 direct only.
Refresh is a unique tariff to O2 which splits your device and airtime payments allowing you to upgrade at any time by just paying off your device plan.
https://www.o2.co.uk/refresh

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

farmerphil · ‎09-05-2018

Thanks for that

That's put me right

MI5 · ‎09-05-2018

No worries mate, and welcome to the forum

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrade early

Good news - you can upgrade today?

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