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Upgrade early but keep my number

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jane0o0
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on ‎13-11-2020 22:05

on ‎13-11-2020 22:05

I know I'm allowed an early upgrade if I pay the rest of my phone off but I'm wanting to keep my same number I already have. Is this possible as don't want a new sim with the new phone.

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MI5
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on ‎13-11-2020 22:06

on ‎13-11-2020 22:06

@jane0o0 

Any upgrade automatically keeps your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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on ‎13-11-2020 22:06

on ‎13-11-2020 22:06

@jane0o0 

Any upgrade automatically keeps your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jane0o0
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on ‎13-11-2020 22:43

on ‎13-11-2020 22:43

Was just when I went through checkout there was another sim card with the phone I chose.

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MI5
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on ‎13-11-2020 22:45

on ‎13-11-2020 22:45

@jane0o0 

It's a blank sim provided in case your sim doesn't fit the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jane0o0
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on ‎13-11-2020 22:51

on ‎13-11-2020 22:51

Ah right thank you.

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MI5
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on ‎13-11-2020 22:57

on ‎13-11-2020 22:57

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎13-11-2020 23:02

on ‎13-11-2020 23:02

Or if your new phone is 5G and you need to sim swap

Guide: Sim Swap: a mini guide 2017 update 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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