Solved: Upgrade early but keep my number

jane0o0 · ‎13-11-2020

I know I'm allowed an early upgrade if I pay the rest of my phone off but I'm wanting to keep my same number I already have. Is this possible as don't want a new sim with the new phone.

MI5 · ‎13-11-2020

@jane0o0

Any upgrade automatically keeps your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-11-2020

@jane0o0

Any upgrade automatically keeps your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jane0o0 · ‎13-11-2020

Was just when I went through checkout there was another sim card with the phone I chose.

MI5 · ‎13-11-2020

@jane0o0

It's a blank sim provided in case your sim doesn't fit the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jane0o0 · ‎13-11-2020

Ah right thank you.

MI5 · ‎13-11-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-11-2020

Or if your new phone is 5G and you need to sim swap

Guide: Sim Swap: a mini guide 2017 update

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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