Upgrade discount code not applying

[Jblack95]

I received a discount code for money off the upfront cost of an upgrade, but no matter what I try i can not get the code to apply.
I have checked the terms and it everything appears to be in order.

Has anyone else had a similar issue?

[Cleoriff · Accepted solution]

@Jblack95 

You need to call O2 or whoever supplied the discount code.

Numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Jblack95 sorry to hear you were having trouble applying your discount code earlier. As it's been a few days since you posted, hopefully you managed to get the code working in the end with customer service as advised above.