Upgrade direct debit

[Stuartfcmh]

I am able to upgrade, but I don't want to ser up direct debit, I pay my phone bill by company credit card and this my preferred method of payment. Can I still upgrade without setting up direct debit?

[jonsie]

Yes your present method of payment will carry on as before @Stuartfcmh 

[Stuartfcmh]

Hi but to complete upgrade it is asking for direct debit details to process

[Cleoriff]

@Stuartfcmh 

Are you sure you are UPGRADING  and not applying for a new contract?

It's normal practice with any new contract ask for bank details, as Direct debits are O2's preferred method of payment.

When I have upgraded in the past I have never been asked for bank details

You need to check. You don't want two contracts running.

Call O2 they open at 8am Guide: Coronavirus Community Help and Support 

Edited to add: you can give them your bank details then cancel with bank and continue paying by card

[Chattymuch]

if you are going onto a o2 refresh then the terms are a direct debit has to be set up to continue, but you can cancel the direct debit once the order is placed and go back to the original payment method