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Upgrade delivery texts

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LisaB89
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on ‎07-11-2020 19:47

on ‎07-11-2020 19:47

I have just upgraded my son’s pay monthly sim (all in my name). It stated they would text, when the device has been sent, with updates. Will they text my phone number as that’s the number they have for the account holder? Or will they text the number that I’ve just upgraded? I don’t want my son to know about the upgrade yet that’s all. Thank you.
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MI5
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on ‎07-11-2020 19:58

on ‎07-11-2020 19:58

@LisaB89 

Unfortunately it's to the number being upgraded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎07-11-2020 19:58

on ‎07-11-2020 19:58

@LisaB89 

Unfortunately it's to the number being upgraded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LisaB89
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on ‎07-11-2020 20:10

on ‎07-11-2020 20:10

Ahh, that’s annoying. I want to pop it away for his birthday. Thought I’d upgrade whilst the Black Friday deals are on.
Thank you.
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MI5
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on ‎07-11-2020 20:12

on ‎07-11-2020 20:12

@LisaB89 

Just make up an excuse about O2 making some changes to tariffs wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎11-11-2020 12:14

on ‎11-11-2020 12:14

Hi @LisaB89 , just came across your topic here and just wanted to wish your son a happy Birthday and hope he likes his upgrade when he gets it. slight_smile

Let us know if you need any additional information or advice anytime on upgrading or anything else.

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