Upgrade delivery issues

[Anonymous]

I want to upgrade but the need to have the phone delivered to my work address as not at home during the day. 

I have entered the post code and the name and address comes up but when I click on it, there is an error message and I am unable to continue.

I have asked 02 why this is happening and they say to go and collect the phone, which isn't helpful as its a 30 mile round trip to my nearest 02 shop.

I was then told to contact UKmail but they are  as hopeless as I don't have a consignment number!!

I don't have any other address I can have the phone delivered to where someone will be at home during the day. 

Anybody else having the same problems??? 

[Anonymous]

I suggest you contact cs on 202 & ask them to change it for you

[Anonymous]

I have spent almost 2 hours on 202 and I just keep going round the houses.

02 blame UKmail and UKmail say they can't deal with it as I haven't got an order to track. 

02's bog standard reply is to do click and collect but I am not in a position to do the 30 mile round trip to a shop to do that. 

[MI5]

Am I correct in assuming that the order has been completed and is currently expected to deliver to your home address?

[jonsie]

If the order has been processed you should have a consignment number or tracking email. Check spam folders.

[Anonymous]

NO the oprder can't be completed because I can't make the system recognise the address I want the new phone sent to. 

[Anonymous]

Order not been completed, that is the problem. 

[jonsie]

Order through 202 is your best option then if you can't get to the o2 store. 

[MI5]

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@Anonymous wrote:

NO the oprder can't be completed because I can't make the system recognise the address I want the new phone sent to. 

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OK thanks for the info.

So, in order to get the order to complete, you will have to enter your home address first then change delivery address to your work one.

[Anonymous]

Already tried this and the stupid UKMail site won't recognise the address. 

I have resigned myself to not getting a new phone now as there is no way to get it delivered.