cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade deal

Fireball27
Level 1: Joiner
  • 6 Posts
  • 3 Topics
  • 0 Solutions
Registered:
I'm currently feeling thwarted by the various options provided by 02 to do a simple upgrade.
Contacted chat and had a strange exchange with their agent. Went on for a long time; passed on to different departments. He just kept asking what organisations I belonged to! Today I resorted to an 02 outlet and shocked to meet the most condescending and arrogant "salesman" in a long time. I'm 58, a retired teacher and a customer of 02 for 25 years I also have 3 contracts with them for my children. The irony is if I just pretend I am a new customer I'm offered the best deals!
Message 1 of 5
865 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Call 202 and choose the option "I'm thinking of leaving"
If there are any deals to be had, they will have them, but otherwise, everyone gets the same deal.
They were asking about your job or organisations in case you are eligible for a discount.
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
856 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Call 202 and choose the option "I'm thinking of leaving"
If there are any deals to be had, they will have them, but otherwise, everyone gets the same deal.
They were asking about your job or organisations in case you are eligible for a discount.
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
857 Views

Anonymous
Not applicable
There is no loyalty entitlement anymore. They stopped that when they introduced O2 Refresh
Message 3 of 5
845 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

I would never use live chat to upgrade. It's always best to call 202 and speak to someone whether that be customer service or retentions.

Message 4 of 5
808 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Fireball27, has there been any update on this since you last posted? I sent you a PM to get a bit more info about what happened slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
733 Views