- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 31-12-2022 03:08
Hi I was due my upgrade in 1 month but I’ve looked at my upgrade status and it’s been extended by 3 months. I’ve never missed a payment or anything so can’t understand why this has happened.
Solved! Go to Solution.
Accepted Solutions
- 41607 Posts
- 248 Topics
- 1852 Solutions
31-12-2022 06:41 - edited 31-12-2022 06:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
31-12-2022 06:41 - edited 31-12-2022 06:41
There have been instances of this happening, for some weird reason (if you search forum for 'extended by 3 months' in the search bar up top). No satisfactory answer from O2 in some cases, a "computer says no, come back in 3 months" response, @Rooney.
As nobody on the forum can access your account, you are going to have to contact O2 on 202 around 08:15 this morning, or reach out to the O2 Social Media Team via Twitter, link just below this post. If you keep it friendly, they might be able to correct the error and put you back on track for upgrade in 4 weeks' time. Good luck!
- 41607 Posts
- 248 Topics
- 1852 Solutions
31-12-2022 06:41 - edited 31-12-2022 06:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
31-12-2022 06:41 - edited 31-12-2022 06:41
There have been instances of this happening, for some weird reason (if you search forum for 'extended by 3 months' in the search bar up top). No satisfactory answer from O2 in some cases, a "computer says no, come back in 3 months" response, @Rooney.
As nobody on the forum can access your account, you are going to have to contact O2 on 202 around 08:15 this morning, or reach out to the O2 Social Media Team via Twitter, link just below this post. If you keep it friendly, they might be able to correct the error and put you back on track for upgrade in 4 weeks' time. Good luck!
- 13 Posts
- 4 Topics
- 0 Solutions
on 31-12-2022 13:15
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 31-12-2022 13:15
I’ve been told it’s because I’ve not met the minimum term and credit history, but that don’t make sense because I was given a 3 month wait based on that at the start and now given a further 3 months
- 9882 Posts
- 91 Topics
- 1911 Solutions
on 31-12-2022 13:18
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 31-12-2022 13:18
Sorry to say that in my experience these times given at sign up are just a ploy given by the agent to clinch a sale
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 31-12-2022 13:19
O2's credit check requirements make no sense at all.
I was referred for checks on a recent purchase despite having had 4 O2 accounts for many years and never defaulted on any.
Totally senseless and bizarre.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 31-12-2022 13:25
I mean, I was not planning to upgrade until the iPhone 15 comes out in about 10 months anyway but I hope it don’t get extended again
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-01-2023 00:21
And now it’s gone back to 1 month lol
Happy new year 02 community 😂❤️
- 41607 Posts
- 248 Topics
- 1852 Solutions
on 01-01-2023 00:40
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-01-2023 00:40
Well, O2 came from Cellnet, and Genie in the mix - so occasionally, he likes to add confusion ... 🥂🤣
- 130539 Posts
- 838 Topics
- 7609 Solutions
on 01-01-2023 00:45
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-01-2023 00:45

