Upgrade date extended by 3 months

[Rooney]

Hi I was due my upgrade in 1 month but I’ve looked at my upgrade status and it’s been extended by 3 months. I’ve never missed a payment or anything so can’t understand why this has happened.

[pgn · Accepted solution]

There have been instances of this happening, for some weird reason (if you search forum for 'extended by 3 months' in the search bar up top). No satisfactory answer from O2 in some cases, a "computer says no, come back in 3 months" response, @Rooney.

As nobody on the forum can access your account, you are going to have to contact O2 on 202 around 08:15 this morning, or reach out to the O2 Social Media Team via Twitter, link just below this post. If you keep it friendly, they might be able to correct the error and put you back on track for upgrade in 4 weeks' time. Good luck!

[Rooney]

I’ve been told it’s because I’ve not met the minimum term and credit history, but that don’t make sense because I was given a 3 month wait based on that at the start and now given a further 3 months 

[Enlli]

Sorry to say that in my experience these times given at sign up are just a ploy given by the agent to clinch a sale

[MI5]

O2's credit check requirements make no sense at all.

I was referred for checks on a recent purchase despite having had 4 O2 accounts for many years and never defaulted on any.

Totally senseless and bizarre.

[Rooney]

I mean, I was not planning to upgrade until the iPhone 15 comes out in about 10 months anyway but I hope it don’t get extended again 

[Rooney]

And now it’s gone back to 1 month lol

Happy new year 02 community 😂❤️

[pgn]

Well, O2 came from Cellnet, and Genie in the mix - so occasionally, he likes to add confusion ... 🥂🤣

[Cleoriff]

---

@Rooney wrote:

And now it’s gone back to 1 month lol

Happy new year 02 community 😂❤️

---

@Rooney 

A nice New Years present for you ❤️