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Upgrade code help please

Anonymous
Not applicable

I want to upgrade my phone. I got as far as where it says send a code to your phone however I do not have the phone anymore so how can I get past this bit. Live chat is down too so cant chat to anyone,

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Anonymous
Not applicable
Can you insert the SIM card in another phone to get the code.

Or ring o2 Customer Services Link http://www.o2.co.uk/contactus or pop into a O2 high street store if convenient.

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Anonymous
Not applicable
Can you insert the SIM card in another phone to get the code.

Or ring o2 Customer Services Link http://www.o2.co.uk/contactus or pop into a O2 high street store if convenient.
Message 2 of 4
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Anonymous
Not applicable
@cassy79192

please follow @Anonymous good advice above but also please DO NOT use Live Chat for account based queries. It is likely to cause more issues than it solves.
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Anonymous
Not applicable
Hi @Anonymous and welcome to the community,
Please follow bandofbrother's advice on this , let us know if you have any other questions.
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