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Upgrade calls no longer going to voicemail

Lancsla
Level 1: Joiner
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I upgraded from a BlackBerry to Android last week.

 

I upgraded the contract with the help of an advisor. 

 

Everything went through ok however since then although I access voicemail regularly, calls are no longer going to voicemail. 

 

I've tried ringing customer service but the system keeps telling me there's a long queue then disconnects me.

 

I've checked handset settings and Googled the issue cannot find any problem.

 

When I dial 901 I can access the voicemail menu as usual, reset greeting, listen to old messages.

 

Incoming calls are just ringing out, not going to voicemail.

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MI5
Level 94: Supreme
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@Lancsla 

Check your diverts are set correctly for unanswered Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:

@Lancsla 

Check your diverts are set correctly for unanswered Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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