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Upgrade but old plan showing

LauraBrown
Level 1: Joiner
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‎10-02-2021 22:29

‎10-02-2021 22:29

I upgraded my phone today but on my account my old device plan and number are still showing and saying I can upgrade early even though I did the process today is that normal?
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MI5
Level 94: Supreme
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‎10-02-2021 22:48

‎10-02-2021 22:48

@LauraBrown 

Yes it's normal.

It takes 24 to 48 hours to update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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Registered:

‎11-02-2021 18:16

‎11-02-2021 18:16

Hey @LauraBrown just checking that your upgrade is now showing on your account or not? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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