Upgrade/broken phone issues

[Anonymous]

So, I upgraded my phone online (as my current one died). New phone delivered, it's broken! Called o2, they arranged a doorstop exchange. A few hours later I get a text saying the phones out of stock and delivery cancelled.
Called customer services, after 80 mins of talking to them, the conclusion is that they cannot do anything and I have to be left for about 3 weeks or so with just no mobile.
I've tried complaining, asking to speak to a manger etc they won't let me. Basically I just need to sit and wait for 3 weeks until they get more stock.
Won't let me cancel, won't let me get a different phone, won't let me collect one from store etc etc. Basically they have only given me the option of not having a phone.

Is there anything I can do? I have two little kids, I can't be without a phone

[MI5]

Good for you mate.
They don't deserve your money if they can't sort out a simple problem like this.

[jonsie]

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@Anonymous wrote:
I've completely given up. I've spent 6 hours on the phone and got nowhere. I have cancelled my account

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Good decision @Anonymous

O2 have been completely incompetent I think dealing with your issue. It comes to a point where the stress and frustration just isn't worth it.