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Upgrade became new order

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smc
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‎02-02-2018 22:37 - edited ‎02-02-2018 22:37

‎02-02-2018 22:37 - edited ‎02-02-2018 22:37

Anyone else upgraded, ie changed tariff and got new phone and found it was not upgraded but dealt with as a new order????

Upgraded couple weeks ago and today discovered a second number had been applied to account and this had new tariff and old tariff still running and being used up!!

They are now supposed to be swapping old number onto new sim (still waiting several hours later) so new tariff can be used but have feeling will be charged for both tariffs this month!!! unamused

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pgn
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on ‎03-02-2018 14:19

on ‎03-02-2018 14:19

For a company that sells technology, it is quite appalling, really. "Computer says No". tongue_winking
Links to O2 Social Media Team here
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MI5
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on ‎03-02-2018 14:29

on ‎03-02-2018 14:29

They always do benefit o2!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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smc
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on ‎03-02-2018 20:43

on ‎03-02-2018 20:43

Pleased to report number/sim swap went through early this morning! What remains to be seen is what they try to charge me!!

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MI5
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on ‎03-02-2018 20:57

on ‎03-02-2018 20:57

That’s good news.
Hope the rest is good too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-02-2018 00:58

on ‎04-02-2018 00:58

wrote:

Pleased to report number/sim swap went through early this morning! What remains to be seen is what they try to charge me!!

That's great news 😃

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