Solved: Upgrade became new order - Page 3

smc · ‎02-02-2018

Anyone else upgraded, ie changed tariff and got new phone and found it was not upgraded but dealt with as a new order????

Upgraded couple weeks ago and today discovered a second number had been applied to account and this had new tariff and old tariff still running and being used up!!

They are now supposed to be swapping old number onto new sim (still waiting several hours later) so new tariff can be used but have feeling will be charged for both tariffs this month!!!

pgn · ‎03-02-2018

For a company that sells technology, it is quite appalling, really. "Computer says No".

Links to O2 Social Media Team here

MI5 · ‎03-02-2018

They always do benefit o2!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

smc · ‎03-02-2018

Pleased to report number/sim swap went through early this morning! What remains to be seen is what they try to charge me!!

MI5 · ‎03-02-2018

That’s good news.
Hope the rest is good too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎04-02-2018

wrote:
Pleased to report number/sim swap went through early this morning! What remains to be seen is what they try to charge me!!

That's great news 😃

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Upgrade became new order

contract disabled

Cancel insurance

Debt collection

Fraud.

Struggling too pay and phone was robbed