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Level 1: Joiner
Posts: 7
Registered: ‎08-01-2019

Upgrade and discounts

I have 3 lines on my account, 2 of which have discounts on. If I upgrade online will the discounts automatically get put back on or do I have to reapply for this
Posts: 116,602
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Upgrade and discounts

@Sazle1969 

If you upgrade you must reapply for discounts Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎08-01-2019

Re: Upgrade and discounts

I see, do I need to contact O2 once the order is complete. Sorry if I seem thick it's just I've always done my upgrades in store or through live chat and all this has been done for me. The line I'm upgrading has 30% on at the moment would this remain the same. Thanks
Posts: 116,602
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Upgrade and discounts

@Sazle1969 

Yes, upgrade then apply for discounts within the first 28 days.

All details on the link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)