Solved: Upgrade and airtime bill

Sara7 · ‎21-02-2021

If I pay off my device plan and get an upgrade, will I still need to pay for the old airtime bill?

jonsie · ‎21-02-2021

No @Sara7 when you upgrade it replaces your existing account

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎21-02-2021

No @Sara7 when you upgrade it replaces your existing account

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Sara7 · ‎21-02-2021

So if I pay my device plan get an upgrade new contract etc, I won't need to pay anything on the old phone? Just need to be 100% sure

MI5 · ‎21-02-2021

@Sara7

Just pay the device plan off and the airtime is cancelled when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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