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Upgrade airtime rwfuns

Raf19
Level 1: Joiner
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on ‎04-06-2024 09:42

on ‎04-06-2024 09:42

I upgraded my then iPod pro 11 for my latest iPad Pro 12.5. I noticed only a couple weeks back that I’m still charged airtime for both upgraded and the previous airtime from the previous contract. This means I’ve been charged 2x airtime of 35£ since 2018 till the present date of  for a contract I simply upgraded I’ve been trying for weeks to obtain my refund with no luck! Has anybody experienced this too? 

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MI5
Level 94: Supreme
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on ‎04-06-2024 09:48

on ‎04-06-2024 09:48

@Raf19 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

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