Upgrade advice

[Macc2020]

Been with o2 for about 6 months and am thinking about paying off what i own on my phone and upgrading to a better up to date phone.

Now do they do credit check on upgrades and would they send me a new sim as want to keep the same sim that i am using now?

also on the phone that i would like it says i would get 6 months disney+ but i am still using the 6 months that i got when i joined o2 so would i still get the new 6 months with new phone?

also can i keep the same plan that i am on now as when i did a test upgrade early on it kept making me chose a new plan.

Could i upgrade in a o2 shop or as i joined online would i need to do it online and if i can do it in shop do thay keep stock of phones in shop and what i need to take to store with me?

many thanks for the help.

[MI5 · Accepted solution]

@Macc2020 

There are no further credit checks for upgrades.

You can keep your current SIM card but you must choose a new tariff. You can't keep your old one unless you just buy a new phone outright.

You will have 30 days to choose Disney and a further 30 days to redeem it so you could time it to start when your current offer runs out. 

Edit. Yes, you can upgrade in store or online. Take your passport or driving license with you.

[Macc2020]

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@MI5 wrote:

@Macc2020 

There are no further credit checks for upgrades.

You can keep your current SIM card but you must choose a new tariff. You can't keep your old one unless you just buy a new phone outright.

You will have 30 days to choose Disney and a further 30 days to redeem it so you could time it to start when your current offer runs out. 

Edit. Yes, you can upgrade in store or online. Take your passport or driving license with you.

Many thanks for that.

i went into store on Friday and upgraded to a Sammy S20 5G phone which i am happy about.

went for the Disney+ so will redeem it on day 29.

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[MI5]

You're welcome

[Geoff_84]

Hi, just wondering if u could help me, iam thinking of paying off my remaining device plan to upgrade to a new phone (airtime contract dont finish until December) if I pay my device plan early and upgrade to a new device will there be another credit check for this, thanks 

[jonsie]

No there won't be another credit check when upgrading @Geoff_84 

[Geoff_84]

Ok thanks for replying 👍