Upgrade SIM swap debacle

[KMac69]

Recently upgraded from iPhone X to iPhone 12 , phone arrived and after a couple of days thought I’d start using it , done the usual then realised the new SIM was required for a 5G phone , obliged with the directions and sent the text for swapping , old phone turned off immediately and new one still isn’t working almost 3 days later , contacted customer support by chat , advice try turning phone on and off ???!!! Still no further forward and can’t get hold of 02 at all , any advice on here before I send the phone back and go sim only elsewhere ? Stuck without a phone for 3 days in lockdown ! May as well murder someone as it’s similar to being in jail

[Bambino]

@KMac69 It sounds as if you did everything you should have. Only thing I can think of now is have O2 send you another sim, which you'll then have to call for them to activate it. I don't think they will send a sim already activated through the mail for obvious security reasons. Customer service numbers are here: Guide: Coronavirus Community Help and Support

Use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

[MI5 · Accepted solution]

@KMac69 

Some iPhones are sent out with a temporary bar on them.

You'll need to call customer service to lift it.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[KMac69]

If only it was that simple !
No landline / lockdown looks like I will have to buy a temporary phone just to contact 02 it’s honestly a complete joke , left completely offline , the phones going back and I’m going to an alternative network that actually appreciates peoples custom not just their money , the world is a self centred profit only priority for all companies at the moment and 02 are excelling in this department

[MI5]

@KMac69 

In the link Guide: Coronavirus Community Help and Support are numbers you can call from using Skype on your PC or Laptop. 

No phone required.

[KMac69]

Thanks MI5 got onto live chat and sorted out in less than 5 minutes , old sim reactivated to allow me a network connection , new sim on way to replace suspect sim , thanks folk now sorted always someone with more knowledge than yourself no matter what it may be 👍

[MI5]

You're welcome