Upgrade Returns

[Blamelouis1]

Hi all 

I upgraded to an Xperia 1 iii last week after paying off my previous device and couldn't get on with the xperia so for the first time in 20 years of being an 02 customer I contacted o2 to return the phone.

They sent me out a jiffy bag with Ingram micros address on it and I returned it last Thursday (I have proof of postage).

Just wondering how long they take to acknowledge receiving the device.

Thanks

[MI5]

@Blamelouis1 

Usually takes at least 2 weeks.

[Blamelouis1]

Cheers ...that explains the silence from o2.

[jonsie]

Probably lay on the returns floor waiting for someone to get off their backside and scan it back into stock

It really shouldn't take this long to be credited back

[Blamelouis1]

They took the money within 10 minutes, so some things get done quickly.

[jonsie]

That's because it's automated

A human being is needed to open the post!

[madasaf1sh]

Also remember there is a lack of drivers to deliver parcels into depots and onto customers to be opened and processed...  

I doubt someone is sat on there **** being lazy, it will be in a queue to be processed....  If people dont like buying online goto the shop its that simple...

[jonsie]

You've obviously never seen the returns department...

[Blamelouis1]

Wasn't available in shop.