Solved: Upgrade Returned - Usually how long before can reo...

Rbarkley82 · ‎28-07-2020

Hi Guys,

Me again... I purchased an upgrade to the iphone 11 pro max... and sorry for anyone who loves iphone but I hated it with a passion. So I returned it and to speed up the process I got the address and paid for Special Delivery. To be fair to RM they delivered today at 8.01am. How long should it take to reflect the return and allow me to order the Oppo Find X2 Pro. I spoke to O2 and the advisor said he could see it was marked as returned and he submitted the request to revert to my previous tariff with ability to upgrade again. He said this should only take a few hours but its still not reverted back after 12 hours...

Just wondering when I should expect to see it reflected so I can upgrade.

Cheers

MI5 · ‎28-07-2020

@Rbarkley82

If they've done as they say, it will probably update overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-07-2020

@Rbarkley82

If they've done as they say, it will probably update overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rbarkley82 · ‎28-07-2020

@MI5 fingers crossed your right lol

MI5 · ‎28-07-2020

Yeah @Rbarkley82

It's a big "if" but hope for the best.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrade Returned - Usually how long before can reorder upgrade

S25 pre order delivery date

Charge to receive calls whilst abroad?

Phoning from abroad

Using 02 in the Philippines

Switch up query