Solved: Upgrade Question

AdamC · ‎04-01-2019

I have an airtime only plan currently, using a 3rd party device, a £50 cheapo from amazon. Currently paying around £25 a month. If i 'upgrade' and get a new device, will i be paying the new 'contract' of device + airtime, on top of my current Airtime Only?

I'm asking because i'm hoping i can scrap my current airtime only, and get a new phone and airtime plan without having to pay for both. Is that possible?

MI5 · ‎04-01-2019

@AdamC wrote:
And i won't have to pay a 'cancel' fee for the old one? I'm only a year into it

Not if you upgrade. You can go from Simo to refresh without fees at anytime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎04-01-2019

No, if you upgrade your current sim only will end

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MI5 · ‎04-01-2019

@AdamC as long as you actually upgrade from your current SIM only tariff the new upgrade will completely replace your old tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎04-01-2019

Alternatively, if you take out a new contract (as sometimes those are better value) then you can transfer your number across.
This will result in a one month cross over (you pay both for one month) so take that into account...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

AdamC · ‎04-01-2019

And i won't have to pay a 'cancel' fee for the old one? I'm only a year into it

MI5 · ‎04-01-2019

@AdamC wrote:
And i won't have to pay a 'cancel' fee for the old one? I'm only a year into it

Not if you upgrade. You can go from Simo to refresh without fees at anytime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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