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Upgrade New Sim

RobertBryant
Level 1: Joiner
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I got my upgrade today and I asked O2 when I upgraded could I have a new number and ive put the new sim into the phone and it says SIM1 not Provisioned? I have rang customers services and due to COVID-19 they are not taking phonecalls? I dont want my old number I want my new number but doesn't have the new number on the packet it came with? Can anyone help me?
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MI5
Level 94: Supreme
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@RobertBryant 

Number may have been changed on your account, if so, your old sim will now have a new number on it Guide: How do I find my own mobile number? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RobertBryant
Level 1: Joiner
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Not it hasn't changed on my account? I just logged into my o2 on both phones and still has my old number?
Message 3 of 5
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MI5
Level 94: Supreme
  • 128309 Posts
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  • 22565 Solutions
Registered:

@RobertBryant 

It may take some time to transfer over but otherwise you'll have to try and call Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
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O2Sean
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Hi Robert,

 

On your old sim text "NUMBER" to 2020 and see what number o2 replies with.

signature
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