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Upgrade Family discount

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Robbie
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on ‎18-12-2018 21:08

on ‎18-12-2018 21:08

Hi quick question if I buy an upgrade on my old phone am I still able to assign the new upgrade to the family discount or does it need to be a new phone and contract.

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MI5
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on ‎19-12-2018 05:40

on ‎19-12-2018 05:40

@Robbie wrote:

Hi quick question if I buy an upgrade on my old phone am I still able to assign the new upgrade to the family discount or does it need to be a new phone and contract.

You can apply for the discount on an upgrade to your tariff. 

There is no requirement for you to buy a new phone provided that you text the code from your lead device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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on ‎18-12-2018 21:16

on ‎18-12-2018 21:16

@Robbie I think you would have to apply for it again 

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Cleoriff
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‎18-12-2018 21:30 - edited ‎18-12-2018 21:31

‎18-12-2018 21:30 - edited ‎18-12-2018 21:31

Hi @Robbie

Sorry but no you can't ....

11. For the avoidance of doubt if you upgrade a Family Plan connection you will need to reapply for the Family Plan airtime discount.

https://www.o2.co.uk/termsandconditions/other-products-and-services/family-plan-discount

 

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MI5
Level 94: Supreme
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on ‎19-12-2018 05:40

on ‎19-12-2018 05:40

@Robbie wrote:

Hi quick question if I buy an upgrade on my old phone am I still able to assign the new upgrade to the family discount or does it need to be a new phone and contract.

You can apply for the discount on an upgrade to your tariff. 

There is no requirement for you to buy a new phone provided that you text the code from your lead device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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