cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade Family discount

Robbie
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi quick question if I buy an upgrade on my old phone am I still able to assign the new upgrade to the family discount or does it need to be a new phone and contract.

Message 1 of 4
557 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Robbie wrote:

Hi quick question if I buy an upgrade on my old phone am I still able to assign the new upgrade to the family discount or does it need to be a new phone and contract.


You can apply for the discount on an upgrade to your tariff. 

There is no requirement for you to buy a new phone provided that you text the code from your lead device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 4 of 4
520 Views
3 REPLIES 3

Anonymous
Not applicable

@Robbie I think you would have to apply for it again 

Message 2 of 4
552 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Robbie

Sorry but no you can't ....

11. For the avoidance of doubt if you upgrade a Family Plan connection you will need to reapply for the Family Plan airtime discount.

https://www.o2.co.uk/termsandconditions/other-products-and-services/family-plan-discount

 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
547 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Robbie wrote:

Hi quick question if I buy an upgrade on my old phone am I still able to assign the new upgrade to the family discount or does it need to be a new phone and contract.


You can apply for the discount on an upgrade to your tariff. 

There is no requirement for you to buy a new phone provided that you text the code from your lead device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
521 Views