Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎18-12-2018
Accepted Solution

Upgrade Family discount

Hi quick question if I buy an upgrade on my old phone am I still able to assign the new upgrade to the family discount or does it need to be a new phone and contract.

Anonymous
Posts: 0

Re: Upgrade Family discount

@Robbie I think you would have to apply for it again 

Posts: 71,630
Topics: 677
Registered: ‎14-01-2013

Re: Upgrade Family discount

[ Edited ]

Hi @Robbie

Sorry but no you can't ....

11. For the avoidance of doubt if you upgrade a Family Plan connection you will need to reapply for the Family Plan airtime discount.

https://www.o2.co.uk/termsandconditions/other-products-and-services/family-plan-discount

 

*The Game Is On*


Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Upgrade Family discount


@Robbie wrote:

Hi quick question if I buy an upgrade on my old phone am I still able to assign the new upgrade to the family discount or does it need to be a new phone and contract.


You can apply for the discount on an upgrade to your tariff. 

There is no requirement for you to buy a new phone provided that you text the code from your lead device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)