Upgrade Confirmation lists my old device, I didn't ask to trade in!

[Matt1971]

Hi,  I placed an order for upgrade last night (Friday)  Its going to be delivered Monday. 

I have received an order confirmation, and underneath the phone and plan I ordered, it lists my old phone and  its IMEI number,  but no value in the price column 

and at the bottom it says

 "Please note, the valuation of your recycled device will be finalised once received and is subject to change as explained by your advisor."

I absolutely never asked to recycle anything, I have plans for the old phone! Now I worried it'll end up getting the IMEI blocked.   

Does anyone have any experience of this? 

[pgn]

One thing - you'll never get the quoted value on the trade-in with O2 Recycle.

Call the sales team as they can help with that – message them on Social Media if that works for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

Good luck, @Matt1971