Upfront payment

[Mike131]

When I got my ipad 20 pound upfront payment was required. I paid 150 upfront to make sure I was accepted and I thought it would go towards the price of the device. It has now seemed to have disappeared. Has anyone else been through this?

[Bambino]

I will ask one of the O2 online account advisors to look into this for you. They will be on at 8 am. 

@O2Trevski can you please assist @Mike131?

[O2Trevski]

Thanks for the tag @Bambino

I’ll message you privately @mike131and look in to this for you