on 30-03-2020 10:45
Solved! Go to Solution.
on 30-03-2020 10:52
Your money is only held in a shadow account until the purchase is completed, it is only then that O2 take the money.
If it is not completed, the money will be returned to your cleared funds in 4 to 5 days.
30-03-2020 10:52 - edited 30-03-2020 10:52
30-03-2020 10:52 - edited 30-03-2020 10:52
Hi @Law
By reading the details of contract means you agreed to it. That's why money has been taken from your bank
You will have to return it under the 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Veritas Numquam Perit
on 30-03-2020 10:52
Your money is only held in a shadow account until the purchase is completed, it is only then that O2 take the money.
If it is not completed, the money will be returned to your cleared funds in 4 to 5 days.
on 30-03-2020 11:01
on 30-03-2020 11:02
on 30-03-2020 11:02
on 30-03-2020 11:03
on 30-03-2020 11:03
The funds will be available again in your account in 4/5 days. The money has been reserved by your bank and not taken.
on 30-03-2020 11:03
on 30-03-2020 11:04
on 30-03-2020 11:04
on 30-03-2020 11:04
on 30-03-2020 11:04
O2 don't have it so can't return it.
Your bank will release the funds automatically.