Solved: Upfront fee

Anonymous · ‎21-08-2017

Hi can someone tell me if I have to pay a upfront fee if I'm upgrading please.

Cleoriff · ‎21-08-2017

@Anonymousif you look in the shop at the device you want... it will tell you the upfront fee for each phone https://www.o2.co.uk/shop

Some customers also have to pay a further deposit ...depending on your credit rating

Veritas Numquam Perit

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Anonymous · ‎21-08-2017

@Anonymous It will be depending on whether the phone & tariff you want requires it but usually yes you have to pay upfront

Cleoriff · ‎21-08-2017

@Anonymousif you look in the shop at the device you want... it will tell you the upfront fee for each phone https://www.o2.co.uk/shop

Some customers also have to pay a further deposit ...depending on your credit rating

Veritas Numquam Perit

jonsie · ‎21-08-2017

.... although there are some phones with little or no upfront cost. It can depend on the tariff you choose.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎21-08-2017

Welcome to the forums @Anonymous Any idea which phone you're going for?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

viridis · ‎21-08-2017

To be fair, a retention call can magic away most upfront costs if polite enough.

Anonymous · ‎21-08-2017

Hiya and thank you im hoping to have the samsung galaxy s8 plus

MI5 · ‎21-08-2017

Good luck and let us know if you get a deal

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-08-2017

Good choice, hope you get a deal that suits you 😀

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎22-08-2017

That's a great phone @Anonymous! I'm on the S6 currently but going for the S8 when I upgrade. Keep us updated on the deal you go for

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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