Upfront deposit

[Borek]

Hello.
I want to ask. 3 months ago I took my iphone to pay monthly. I have already made 3 payments. So I would like to ask how can I request a refund of the upfront fee that I specifically paid £ 150 for the phone. Do I have to ask for it or will it be returned to me automatically?

[jonsie · Accepted solution]

It should automatically appear as a credit on your 4th bill @Borek 

If not then

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Borek]

So the next payment it will be automatically returned to my account that money?

[jonsie]

No, it will be on your mobile account as credit

You then need to request customer service to return it to your bank account

[MI5]

Upfront fee or upfront deposit @Borek as you say both.

If you had to pay a deposit, yes it will be as @jonsie says, but if it was an upfront fee, that is taken off your device plan payments already and is not refunded.