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Upfront cost

Gmw13
Level 1: Joiner
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on ‎11-10-2023 11:55

on ‎11-10-2023 11:55

Hi I was hoping someone could help I am wanting to upgrade and on the offers it had up to £250 off an upfront cost so when I do 250 and then add the promo it comes up as upfront cost of 0.00 but when I go to complete my payment to get contract it says uve to pay an upfront fee of 250 does anyone know if they actually take the 250 or is it nothing?

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MI5
Level 94: Supreme
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on ‎11-10-2023 12:35

on ‎11-10-2023 12:35

@Gmw13 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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