Upfront cost

[Diane1Hatton]

I applied for a pay monthly phone but got declined. Paid an upfront cost Through my PayPal account and the money was taken from my account! £150!! I still haven’t had the money back. How long will it take?

[Cleoriff]

Hi @Diane1Hatton 

All the info you need is in here

https://www.o2.co.uk/help/account-and-billing/refunds 

You will need to contact O2. Read this guide below, there are numerous numbers included which you can call.

They open at 8am.

Guide: Coronavirus Community Help and Support 

[Diane1Hatton]

So basically it’ll take 7 days? I’ve been trying to call and had no luck, I’ve emailed several times and heard nothing back either.

[MI5]

Keep trying to call and there is no emails address for customer service, sorry.

[gmarkj]

It might be that the money has not left your account @Diane1Hatton but is reserved.
Once your bank has been told that the transaction was not completed it will un-reserve the money and will show in your balance again.