Hello, I'm posting this in the hopes of being told exactly who I should speak to as I've gone round in circles so many times that I'm dizzy.
I upgraded my phone with O2 Switch Up on 6th August. Unfortunately, I didn't receive the order as I had a missed DPD delivery and they returned the phone to O2. This order was made with a £360 upfront cost.
Assured by customer service that I would be refunded, I made a new order with a £10 upfront cost. This order has completed no problems but I still don't have the £360 refund.
Customer service (different people) have told me:
- I should have received the refund by now, end of conversation
- That my old phone switch up needed to complete first (+5 days for refund, now complete)
- That I need to contact the bank
Can anyone please confirm what I need to do? Is it my bank? That order was on the 6th August and it is now the 31st. That money is gone from my bank account and is not pending or anything.
Thank you.
