Updating my address

[Anonymous]

Hi I'm on o2 pay as you go and there is nowhere in the account details page that lets me update my address.

I have already moved house so no longer have access to my old address.

Can I update it here?

[jonsie · Accepted solution]

You can change it through My O2. Just click on my details in the left hand column and you get the option to change your billing address.

Other ways are by calling customer service or writing in. O2 will not respond via the Community pages.

[Anonymous]

It's nice to see O2 staff know the pages so well .....

The option is NOT there for Pay and Go customers like I stated.

Why do O2 treat their Pay and Go customers like dirt?

You even had the audacity to mark my issue as solved.  For anyone reading this NO ... I dont not mark it as solved.

[MI5]

No o2 staff here mate, just other customers giving up their free time to help. Even if the person they are trying to help is rude !!
The correct answer was given to you anyway - call CS or write in

[Anonymous]

FYI you can call cs from your o2 mobile on 4445 (cost up to 25p from a payg mobile).

As @MI5 has stated, whilst we appreciate your frustration we are all customers here, we are not o2 staff nor are we paid. We try to help customers in our free time therefore please may we ask you to respect that and show respect to ourselves

Thank you

[jonsie]

No staff here mate and if the option isn't there for you in My O2 then you have no other choice but to call or write to customer service. No need to vent your frustration to those of us giving up our time to try and help fellowcustomers. Not sure who marked your post as solved. It has to be yourself or one of the community admin as we don't have access to do that.