Update on your order

[heccerz]

Hi there I am currently a three customer but wanted to switch to o2 however when I try and buy a sim only it makes me do a credit check it then says we will respond in 24 hours. Then says my application has been accepted so go to your account for the next steps but there are none this has now happened twice and I am thinking of trying another provider.

[madasaf1sh]

@heccerz 

You are best speaking to the Sales Team on 0800 081 0255 and they can advise. 

[Enlli]

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

[jamieleewv1]

I'm having the same issue but with an upgrade. 

O2 has gone downhill since the merger with virgin. Upgrades and new lines taken out online are such a hassle now and nothing is seemless like it use to be 

[Oxonian]

---

@jamieleewv1 wrote:

I'm having the same issue but with an upgrade. 

O2 has gone downhill since the merger with virgin. Upgrades and new lines taken out online are such a hassle now and nothing is seemless like it use to be 

---

@jamieleewv1 

This is a customer to customer form so we are unable to access accounts or offer other direct help to you. 

You need to contact O2 ; how to do this has been set out by @Enlli and by @madasaf1sh above. 👍