Update an order

[Marcball9099]

Can an order be updated, ie change plan if the order is out of stock and hasn’t been dispatched yet?

Thanks

[jonsie]

You need to call

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...