Update Account

[Anonymous]

I have returned to o2 but when setting up my account all my old info is there including my balance. I want it all transferred to my new number.

[Olamilekan]

This is a customer to customer forum so you would need to speak to customer service on 202. They would be able to assist you.

[Cleoriff · Accepted solution]

Hi @Anonymous Your new account is trying to latch onto your existing account it appears. This is a customer forum and we have no access to your account details. You need to contact customer services from the numbers shown in this link http://www.o2.co.uk/contactus

Only they will have access to your personal details and will hopefully be able to sort this for you

Welcome to the forum by the way...

[MI5]

If you have a new account you will also have a new log in so you need to check your emails or contracts for the log in details or call CS on 202 for them.