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Unwanted texts and emails

KateJ1
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How can I stop O2 sending me unwanted texts and emails? The unsubscribe button on their emails doesn’t work and when I call 2220, I’m told I only receive information about my account. This is clearly untrue - I’ve had several texts/emails in recent weeks about England rugby despite having (a) a limited interest in rugby and (b) supporting Wales when I do.

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MI5
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Try texting "STOP" to 20502 to opt out of O2 More texts.
It's free to send even if your phone warns you that it might not be.
It can take up to 72 hours for the request to take effect.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff
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Hi @KateJ1

You need to go into My O2 http://www.o2.co.uk/myo2 and check your contact preferences.(They are in a drop down box with the title MORE....Contact pref top part Feb.png

Then you will see this picture



 

 

Contact find out more march.JPG

You just need to untick the boxes which aren't relevant to you....

 

Veritas Numquam Perit

Girl in a jacket
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Marjo
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Hi @KateJ1, welcome to our forum! Please do take a look at the advice above from @Cleoriff on how to change your contact preferences, and let us know if you have any further questions the community could help you with.

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KateJ1
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Thank you. Helpful advice, but none of the boxes is checked so I can’t uncheck them. Any other ideas on why O2 thinks I care about English rugby?

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MI5
Level 94: Supreme
  • 143445 Posts
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  • 27490 Solutions
Registered:
Try texting "STOP" to 20502 to opt out of O2 More texts.
It's free to send even if your phone warns you that it might not be.
It can take up to 72 hours for the request to take effect.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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I was able to unsubscribe from the emails by using the link at the bottom of the rugby emails.

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Cleoriff
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@jonsiewrote:

I was able to unsubscribe from the emails by using the link at the bottom of the rugby emails.


This one @jonsie?

contact pref 18.JPG

Veritas Numquam Perit

Girl in a jacket
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jonsie
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@Cleoriffwrote:

@jonsiewrote:

I was able to unsubscribe from the emails by using the link at the bottom of the rugby emails.


This one @jonsie?

contact pref 18.JPG


No, that was unticked already but O2 still sent rugby emails but strangely to an older email address that I used when I first registered with O2. 

There was an unsubscribe link at the bottom of the email. 

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