Unwanted texts and emails

[KateJ1]

How can I stop O2 sending me unwanted texts and emails? The unsubscribe button on their emails doesn’t work and when I call 2220, I’m told I only receive information about my account. This is clearly untrue - I’ve had several texts/emails in recent weeks about England rugby despite having (a) a limited interest in rugby and (b) supporting Wales when I do.

[Cleoriff]

Hi @KateJ1

You need to go into My O2 http://www.o2.co.uk/myo2 and check your contact preferences.(They are in a drop down box with the title MORE....

Then you will see this picture

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You just need to untick the boxes which aren't relevant to you....

[Marjo]

Hi @KateJ1, welcome to our forum! Please do take a look at the advice above from @Cleoriff on how to change your contact preferences, and let us know if you have any further questions the community could help you with.

[KateJ1]

Thank you. Helpful advice, but none of the boxes is checked so I can’t uncheck them. Any other ideas on why O2 thinks I care about English rugby?

[MI5 · Accepted solution]

Try texting "STOP" to 20502 to opt out of O2 More texts.
It's free to send even if your phone warns you that it might not be.
It can take up to 72 hours for the request to take effect.

[jonsie]

I was able to unsubscribe from the emails by using the link at the bottom of the rugby emails.

[Cleoriff]

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@jonsiewrote:

I was able to unsubscribe from the emails by using the link at the bottom of the rugby emails.

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This one @jonsie?

[jonsie]

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@Cleoriffwrote:

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@jonsiewrote:

I was able to unsubscribe from the emails by using the link at the bottom of the rugby emails.

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This one @jonsie?

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No, that was unticked already but O2 still sent rugby emails but strangely to an older email address that I used when I first registered with O2. 

There was an unsubscribe link at the bottom of the email.