Unwanted bundle

[Anonymous]

Yesterday Wednesday  June the 7th I had activated a bundle I didn't ask in any way.

I'm not in Uk, actually so can't even use it.

Would you please give me deducted money back, asap?

I need credit for other purposes.

Best Wishes

Vale

[Anonymous · Accepted solution]

@Anonymous This is not o2 customer service so we can't do anything for you. You need to call customer service 

http://www.o2.co.uk/contactus

[MI5]

If you are on a big bundle tariff and you top up, it will automatically renew your bundle.
If you want credit only you need to change your tariff in your MyO2 a month before you want the change to happen.
For now, if you contact customer service they can change your tariff and recredit your top up but remember you won't have any inclusive allowances when you return home.

[jonsie]

I think @Anonymous is aware of this. The point is he had such a tariff but it has been changed without his permission. 

However the advice is correct, only customer service can change the tariff and refund the credit. 

Calls are free from your mobile overseas or you might consider live chat.