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Level 1: Joiner
Posts: 2
Registered: ‎05-12-2018
Accepted Solution

Unwanted Voicemails from O2

Hi, I wonder if anyone has the same problem? For months I have been receiving voicemails from O2 stating " this message is brought to you from O2" this is then followed by the Speaking Clock!!!!

You might think of this as mildly irritating , however, your view would probably change if this happened numerous times per day, including at 01.00 every morning and you were in my position where I can't just turn off my phone. I have been on the chat help service, the phone to customer services and even spent an hour and a half in my local shop, TWICE !!! all to no avail HELP!!!

Posts: 88,135
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Unwanted Voicemails from O2

@ticketyboo62 

You need to change your voicemail number to 901. You currently have it set to 123.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎05-12-2018

Re: Unwanted Voicemails from O2

Thank you I will give it a go, amazing that customer services etc didn't come up with that although they did fiddle with lots of bits. Incidentally, do you have any idea why O2 do this ???

Posts: 88,135
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Unwanted Voicemails from O2

It's not an O2 thing in all honesty.
I'll take a guess that your phone was originally an EE phone which has been unlocked to use on other networks. 123 is EE's voicemail number and it's got stuck in your phone somewhere, either in the divert to voicemail settings or in the calling voicemail settings. If you struggle to find it anywhere, you can just dial ##002# which will cancel all diverts, then dial 1750 to turn your O2 voicemail back on again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,331
Registered: ‎18-04-2018

Re: Unwanted Voicemails from O2

Hi @ticketyboo62, and welcome to the forum Wave It'd be great if you could let us know whether @MI5's advice helped you get this sorted or if you need any further help?

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