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Unwanted Charged

Anonymous
Not applicable

Hi

 

I have just got a new pay as you go Sim and twice now i've had messages saying they have deducted £1 from my ballance for data charges (or something like that, i cant find the messages for some reason).

 

I didnt ask for this and dont want it so how do i get it to stop and how to i get my £2 back?

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Accepted Solutions

Anonymous
Not applicable

Go into your phones settings and turn off mobile data.

Then just use WiFi at home or in shops.

 

You could speak to o2 to say you were unaware of the web daily charge. 

 

They may or may not re credit your account. 

 

Live chat link is in the 'contact us ' tab at the bottom of this page. 

 

Or ring them on 4445. 25p per call. 

 

Lastly if you want to use o2 internet then change your tariff in my02 and add one with a data bundle in it. 

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Anonymous
Not applicable

Go into your phones settings and turn off mobile data.

Then just use WiFi at home or in shops.

 

You could speak to o2 to say you were unaware of the web daily charge. 

 

They may or may not re credit your account. 

 

Live chat link is in the 'contact us ' tab at the bottom of this page. 

 

Or ring them on 4445. 25p per call. 

 

Lastly if you want to use o2 internet then change your tariff in my02 and add one with a data bundle in it. 

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MI5
Level 94: Supreme
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Registered:
O2 charge £1 a day for data access. Your phone will use data automatically to update apps etc regardless of you actually using the internet unless you do as above and turn off mobile data....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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