Unusual text from 02

[Jennyponte]

Hi I've received this text message could you help me please think its a scam as all my bills are up to date

(O2):We haven't received your recent bill payment, please update your details at [link removed for safety] to avoid additional fees


Thank you

[MI5 · Accepted solution]

@Jennyponte 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

[Marjo]

Hi there @Jennyponte hope you're having a good week so far. Good to see that you came to the community to double check about the message you received! There's some great information above on what to do so hopefully you're all sorted now. Don't hesitate to post again if you have any other questions anytime.