Unused service

[Charlie7]

Hi

I arrived in Cape Town on the 25 Feb still stuck because there are no flights back to UK. In the meantime I'm still being charged, for a service I'm not using. Can I suspend my service until I go home? How do I that, when the online chat is not available at the moment. I'm using a different sim too. Any advice would be much appreciated. Thanx

[Cleoriff]

@Charlie7 

There is no live chat due to the current situation.

Look at this help guide

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[TallTrees]

Hi there @Charlie7 

If you are going to call customer services call early 08.00am

Best of Luck

TallTrees

[MI5]

No, you cannot suspend your contract.
Just leave phone turned off so you just have to pay your basic tariff rather than incurring roaming charges.