Unusable iPhone 7

CarolM · ‎31-03-2020

Dear Sirs, We have been trying for last couple of days to report a fault in our son's iPhone 7, the phone will not charge. We have tried via my MyO2 App, Customer Support line, Facebook and O2 My are, all to no avail. Can someone from O2 please respond?

jonsie · ‎31-03-2020

To be honest you would e better contacting Apple support.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎31-03-2020

@CarolM

No one from O2 here, sorry.

It's very busy right so but please do keep trying Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎31-03-2020

@CarolM This is not O2. This is a customer community. Contact Apple support as @jonsie suggested.

https://support.apple.com/en-gb

I DO NOT WORK FOR O2

CarolM · ‎31-03-2020

I was redirected via a link on a auto-reply from O2 MyCar. Re contacting Apple our contract is with O2 and it is O2 that collect the exorbitant monthly phone cost.

JAZZ-trad · ‎31-03-2020

@CarolM

If you call customer services very early 08.00am you may get through.

O2

Unusable iPhone 7

Transfer account

VAT BILL

When is my contract ending

Cracked screen

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