on 25-01-2010 14:54
According to my statement the actual dates and amounts are
21/12/09 - £20
05/01/10 - £20
19/01/10 - £10
This is 5 months worth in less than a month and obviously not what was stated in the letter I originally received.
I have not yet contacted o2 about this.
Has anyone else had this issue and what are the best ways to resolve it?
on 26-01-2010 00:04
If you had o2 insurance it'd be the same amount every month and would be included with your monthly bill so only one direct debit.
Your insurance must be with a 3rd party. Did you get the phone in carphone warehouse? phones4u?
on 26-01-2010 08:35
It may be worth mentioning this was my second iPhone - I lost my contract handset so purchased a Pay as you go one. The pay as you go handset is the one insured.
on 26-01-2010 11:22
I've changed my mind...call o2 lol You need to see exactly what insurance product you have here. If it's the pay monthly insurance (as you're using a contract sim) then you'll have had to register the iphone as being the insured handset when you got it otherwise you're not covered come the time you need to make a claim...this is a worry.